Use and Users Satisfaction on Online Public Access Catalogue (OPAC) Services in B G S Institute of Technology: ASurvey.


Author(s): K.N. Shivakumaraswmay, B.K. Narendra

The purpose of this study is to investigate the use and user satisfaction on Online Public Access Catalogue (OPAC) services at B G S Institute of Technology. This study attempted to investigate the frequency, purpose of use and to find out the problems faced by the B G S institute of Technology students while using OPAC. Attempt also made to investigate user’s awareness about the benefit of OPAC service. The final result revealed that 36 (27.69%) respondents used OPAC to locate the books in the library. Lack of skills to use OPAC independently, lack of awareness about OPAC and lack of proper guidance to use OPAC were the major problem faced by the users while using OPAC. Finding revealed that satisfaction level of engineering students of school of engineering were quite encouraging and they were very much satisfied with the performance and quality of OPAC service.

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