Quality Service Management in the University Libraries: A Literature Review Paper


Author(s): Muhammad Anwar, Tang Zhiwei

The purpose of this paper is to provide an overview about the quality service management in university libraries. TQM is techniques which provide a massive help to create effective and fruitful service environment. This study also finds out the users attitudes regarding the facilitation and services. This paper also examines the library professional’s perception and behavior about application of TQM. This paper also provides different author’s views and review about the application of TQM in academic libraries especially university libraries. This study gives more information regarding the TQM and its benefits in library services.This paper provides clear idea about TQM and how it is important for service management in university libraries.

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