Abstract

Author(s): Sujata Mandal Sabuj Dasgupta

Citation data and usage statistics become evitable important factors for assessing the impact, status, value, utility and trustworthiness of content. COUNTER and SUSHI are complementary initiatives designed to improve reliability and usability of online usage statistics. On the other hand quality of library services can be assessed by user with the help of a standard technique – LibQUAL. This study covers the basic know how, origin, usage, purpose, scope, application with a comparative study of three standards - COUNTER, SUSHI and LibQUAL.